|
Here is some of the information that may better assist your shopping experience at DailyVita.com
Customer Support
Privacy and Security
Products
Ordering
Shipping
Payment
Returns
Coupons
Account
Privacy and Security
What is your privacy policy?
We knows that you care how information about you is used and shared, we want you to feel confident in our services and security as it relates to your personal information.
We only collect information for limited use on our website. Please read our entire Privacy Notice.
[Back to Top]
Is my information kept secure and safe?
We understand you may have concerns about using your credit card
to make purchases online. We use special technology called Secure Socket Layer (SSL)
to prevent unauthorized people from intercepting your credit card information.
All of your ordering information including your name, address, and
credit card number is encrypted using a secure server for
maximum security. Such information cannot be read as it travels to our ordering system. Your credit
card number is not e-mailed nor kept on file, this process
assures the safest handling of your credit card information.
[Back to Top]
What if I don't want to give my credit card information online?
At DailyVita.com, you can also order by phone, fax or email. To order by phone, call (919) 439 4093. By fax, just print out your
completed shopping cart and fax to: (206) 888 4168 with your shipping and billing information written. By mail, print out your complete
shopping cart with your shipping and billing information written and send to:
Ordering Dept
DailyVita.com
P.O.Box 994
Morrisville, NC 27560
[Back to Top]
Products
How do I find a product?
There are several ways to find a product:
- Use our category:
Our category functions like a "Health Guides" which leads you to the information available for any health conditions and concerns.
- Use our quick search:
Located near the top right corner of each page, you should be able to find products quickly with products name or sku#.
- Use our advanced search:
The advanced search is available here, which is specially designed to let you filter or narrow down your searches based on a variety of criteria. You can search by brand, product type or any keyword you choose.
[Back to Top]
A product I wish to buy is showing out of stock. Can I still order it?
Yes, however there might be a delay of your shipment. Normally all backorder items will be restock within a week, unless the product is being discontinued.
We will email you the estimate shipping day after the order is placed and provide options of holding your shipment until it is complete or eliminating the backordered product from your order.
[Back to Top]
How do I delete an item from my shopping cart?
To delete an item from your cart, just check the "Remove
Products" box next to the products you want to remove and click
Update button at the bottom of the shipping cart page.,
[Back to Top]
How do I order multiple quantities of the same item?
- 1. On each product page, use "Add to Cart" button
to add the product to your shopping cart.
- 2. In your shopping cart there is a column labeled
"Quantity." Type in the number for the quantity you wish to
order and press the "Update" button. This will
update your quantity and the subtotal for your order.
[Back to Top]
How do I add different items to my shopping cart?
Find a product you wish to purchase and click on the "Add to
Cart" button. This takes you to your shopping cart page. Click
on the "Continue Shopping" button at the bottom of your
shopping cart. Find another product you wish to purchase and
click on the "Add to Cart" button on the product description
page. Continue this process until you have added all the items
you wish to buy in your shopping cart.
[Back to Top]
Ordering
Can I view orders I've placed in the past?
Yes. Click on the "My Account" option on the very top of each page. Log in using your email address and password. You will then be able to view your past orders including order status.
[Back to Top]
What if there are problems with my order?
We will immediately notify you by email of any complications with your order, including backorders or credit card authorization issues.
[Back to Top]
Do you accept orders outside USA?
Yes. Currently out system is able to accept orders from the following countries or regions:
- Canada
- China
- Hong Kong
- Japan
- Korea
- Malaysia
- Singapore
- Taiwan
- United Kingdom
- United States
For other countries, please contact us for detail.
Also please visit our store policy for detail custom information.
[Back to Top]
Can I cancel my order/item?
All products ordered which has not been shipped out of our warehouse can be cancelled (via E-mail) for a full refund (including shipping). If you plan on canceling, please let us know ASAP since we do process orders as soon as we can (in general before 12PM EST). Orders already shipped out cannot be cancelled.
So please make sure all of your questions are answered before placing your order.
Contact us for further assistance.
[Back to Top]
Shipping
What are your shipping options?
Orders within the continental United States are shipped via FedEx/USPS.
Orders to Post Office boxes, APO, FPO, Puerto Rico, the U.S. Virgin Islands, Alaska, Hawaii and other countries/regions
are shipped via USPS.
Orders to other countries outside US are shipped via USPS.
[Back to Top]
How much is my shipping?
We offer standard service within the 48 contiguous states. Shipping rate for standard service is
| Total order | Shipping charge |
| <=$20.00 | $5.50 |
| <=$99.99 | $7.95 |
| >=$100.00 | FREE |
Please click here for other shipping rate detail.
[Back to Top]
When will my order ship?
We will ship out your order as soon as we confirm your credit
card and billing information. Our cut off time is 1:00PM EST.
All orders placed after 1:00PM EST will be treated as the next
business day's order. We do not process order during weekend.
All orders that are placed after 1:00pm EST on Friday and
before 1:00pm EST on Monday will be treated as Monday's orders.
DailyVita.com does not ship on Saturday, Sunday or holidays.
Please allow an additional 24 to 48 hours for weekend orders.
[Back to Top]
Will you notify me when my order has been shipped so I can trace my order?
Yes. If you provide your email address, when your order
leave our warehouse, we will email you the tracking number
and the package carrier name which you can trace your order at
the carrier"s website. Also you can always login to
your account to find out all your orders' current status. If you have any questions regarding your
order status, please email us at
sales@DailyVita.com and
use your invoice number for reference. You can also call us at
1-919-439-4093 so that we can check it out for you right away.
[Back to Top]
When will my order arrive?
Most orders are shipped within next business day. For ground shipping please check FedEx Ground Maps
for estimate transmit time. Also please check the tracking information for detail
delivery time after the package is sent. If your shipment never arrived, please double check the tracking
information. Or you may
contact us for further assistance.
[Back to Top]
What if an item is missing from my shipment or I received the wrong product?
Please contact us for further assistance.
[Back to Top]
What are the details of the Free Shipping offer?
- Standard ground shipping method is used.
- Does not apply to previous orders.
- Is available only in the contiguous 48 states
DailyVita.com reserves the right to end or change this free shipping offer at any time.
[Back to Top]
Payment
What forms of payment do you accept?
We accept PayPal, Money Order, Visa, Master or Discover card payments.
[Back to Top]
When will my credit cards be charged?
DailyVita.com will not bill you until your products are actually shipped.
[Back to Top]
What is the billing address for my credit card?
Your billing address is the address that is listed on your credit card account. It is also the address where your monthly
credit card statements are mailed to.
[Back to Top]
I have a question on my charges.
Please contact us for further assistance.
[Back to Top]
Do I need to pay sales tax with my order?
Residents (where the package is shipped to) in North Carolina must pay applicable sales tax,
Sales tax is automatically computed on both product(s) and shipping costs. To see the total
and sales tax charged on your order, after you fill in the delivery and billing information, click continue which will bring you to
the final confirmation page.
[Back to Top]
Will I get a copy of my invoice/receipt?
You will automatically receive a copy of your invoice via email once your order is placed. Official invoice will be mailed with your order.
[Back to Top]
Returns
What is your return policy?
We are not happy until you are. Products sold by DailyVita.com are covered under our 30-day money back unless otherwise stated.
Please visit our return policy page for detail.
[Back to Top]
How do I return my product(s)?
Please visit our return policy page for detail.
[Back to Top]
When will I my get refund in case of a return?
After we received your return product(s), we will make a refund within the next business day. A refund will typically show up on your credit card account
within 24-48 hours of the refund being issued. This amount does not always show up on the next credit card statement you
receive, depending on your credit card company's billing cycle. If the refund does not appear on your statement, call your
credit card company to verify the amount has been applied to your account.
[Back to Top]
Coupons
How do I redeem coupons on the website?
Please click here to visit our coupon FAQ page for detail
[Back to Top]
Account
Do I need to set up an account to shop on the website?
If you want to purchase products online you must set up an account. However, you don't need to set it up until you are ready to check out. Until then, you may browse, learn, and comparison-shop as long as you like.
[Back to Top]
I've forgotten the password for my account. What should I do?
Click on the "My Account" option at the very top of the home page. Click on "Password forgotten? Click here" and follow the directions to reset the password and receive that instantly via email.
[Back to Top]
Can I change my account profile?
Yes. Click on the "My Account" option at the very top of the home page and login with your current email address and password. Go to "My Account" section to change your account information, including address book, email address and password.
[Back to Top]
|
